Frequently asked questions

What products are available?

Our range includes Gentle Facial Cleanser 150 ml, Daily Hydrating Serum 30 ml, Lightweight Face Moisturizer 50 ml, Nourishing Body Lotion 250 ml and Conditioning Lip Balm 4 g. Availability is shown on each product page.

Who operates the site?

Brand501 Corporation, 6131 Orangethorpe Ave., Suite 490, Buena Park, CA 90620, United States.

Where do I find ingredients and directions?

Read the full ingredient list and directions on the product packaging. Product pages provide the format, size and general care information.

What are the dispatch and return terms?

Allow 5–7 business days for dispatch, with possible high-volume delays. Request a return within 14 days after receipt. Read the dedicated policy pages for all conditions.

How do I change an address or cancel an order?

Contact customer care before dispatch. Once shipping begins, changes or cancellation may not be possible.

What if an item is damaged or incorrect?

Send customer care the order details and relevant photographs. Obtain instructions before returning any parcel.

How can I get help?

Email contact@shopmelaxindrbeauty.com. Our service response target is 20–36 hours.